The Customer Service Workshop
2 days . Interactive workshop. Full Day
Introduction
Good customer service is not about satisfying the customer, it is about "wowing" the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable.
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service.
Many businesses want to achieve "good customer service". Right now that's the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused. Do you give return business to a company that provides poor customer service support? Probably not! You and everyone else want better customer service, and it's one of the driving forces of why consumers shop at one place and not another.
WorkShop Outlines
Module #1 : Defining Service
Customer service is the key. Providing good customer service is one of the only ways that we can now generate any customer loyalty.
Module #2 : Putting Your Customer First
In this lesson we're going to learn how to put your customer first.
Module #3 : Effective Communication
How can you meet your customers' needs? Through effective communication.
Module #4 : Building Relationships
The point of good customer service is to create loyalty and get those customers coming back again and again.
Module #5 : Effective Communication
Appearance and Impressions.
Your appearance, gestures, and attitude make lasting first and final impressions that customers notice.
Module #6 :Telephone Contacts
We need to provide great customer service over the telephone to those customers who prefer to communicate and transact in that way.
Module #7 : E-commerce Contacts
This lesson will give you tips on how to provide great customer care, whether your business is online only or online service is one of several ways you do business with customers.
Module #8 : Handling Difficult Customer Contacts
You try to keep your customers satisfied, but there are times after the transaction is completed that they may not be.
Module #9 : E-mails: Getting Them Right
E-mails enable you to respond quickly to customers, keep in touch with them between sales or service visits, and provide them with various kinds of information, such as order updates.
Module #10 : Customer Service Management
Management is essential to maintaining and improving quality service on a long-term basis.
Module #11 : Creating a Customer Service Policy
A written policy is a guideline that all employees can easily refer to when providing customer service.
Module #12 : The Future of Customer Service
It is not impossible to continue to provide excellent customer service, in spite of automation and global markets.
One of true beauties of the program is that actually comes with an Unconditional Guarantee.
If you go through the first day of the WORKSHOP and don't think it's the best one you've ever went to, then you can get a 100% refund right on the spot, no questions asked.
So it cost you absolutely nothing! You just turn in your workbook, shake my hand, and we can part of friends.
So what's the worst that can possibly happen here: Let's say I'm wrong, and you absolutely hate the Workshop and get your 100% refund. Is that going to put you in the poor house?
I dont think so ,
So what you are waiting for , BOOK your SEAT right NOW
send us your contact details below , and our sales team will contact you back to share with you your Registration info and Booking details
For more information , you can contact us on +971 (50) 5549355
I'm excited to embark on this journey with you and look forward to at the course
Best Regards
